Check out our troubleshooting guide below, or if you want to report a maintenance issue, you can do so at the bottom of the page or by calling XXXX

Please note, if it is an emergency, then you MUST report the issue by telephone as we only respond to emails during office hours (9am-4pm, Monday to Friday, excluding bank holidays)

Q: I have no heating or water, what should I do?

A: The problem will likely be with the boiler. Firstly try turning it off and on again, as there may be a fault with the boiler. Some heating systems have thermostats on the wall to set the desired temperature. If you have to switch it on or off then you may have to wait for some time for it to reach the desired temperature. It could also be possible that your heating is on a timer. In which case you should be able to press a button to give you temporary hot water until the timer activates the boiler. You will also be able to see If the pressure has been lost as it will say ‘0’ on the pressure gauge. This can be fixed using the filling loop on the boiler, until the pressure it reached and the filling loop must be turned off. There is also the possibility that you may have run out of credit if you use a top-up gas metre. Still got a problem? Call us on XXXX.

Q: I have no electricity, what should I do?

A: When you move into the property, you should familiarise yourself with the fuse box, where you will find the on/off switch for the mains electricity. This will likely be by your front door, under your stairs or next to the electricity meter. If there is an electrical fault, it will automatically switch off the electricity. You can also access each room’s individual switch too on the same board. Another reason for loss of electricity is if there is a power cut or if you use a top-up electricity metre. if neither of these are the case, then you should open your fuse box, turn the fuses to off and then turn them back on one by one. If it trips again then it will show you which room has the fault. Be aware that a faulty device might continue to blow the electricity until it is changed. Still got a problem? Call us on XXXX.

Q: I’ve got a blockage in my toilet, bath or sink, what can I do?

Firstly, you can try and remove the blockage yourself. Either pour hot, soapy water into the bowl and allow it some time to work its way through the piping, or use a commercial product to remove the blockage. Along with a plunger, you should be able to remove the blockage by yourself. Make sure that you have created a seal by covering the overflow to the sink if there is one. Still got a problem? Call us on XXXX.

Please note, if the blockage was found to be caused by excessive use of paper of foreign objects such as wet wipes, then the tenant will need to pay for the maintenance cost.

Q: I have a water leak, what should I do?

A: It’s important to work out what is causing the leak and to turn the water off at the mains to ensure the leak doesn’t get worse. If possible, place a bucketloads under the leak to stop it from damaging the property further. Please report any leaks to Forseti Homes immediately on XXXX.

Q: I’ve got mould in the property, what should I do?

A: Mould is normally a sign of excess condensation. Not only is ‘black mould’ bad for the property, by more importantly it can have a negative impact on your health if its not treated properly. one way to prevent mould is to have a warm home which is well ventilated. The mould can also be wiped off and treated with a special fungus wash. Then the affected area, once dry, can be repainted with an anti-fungus paint. It is the tenants responsibility to ensure that their home avoids mould growth. If you find mould, please report it as soon as possible, so we can provide you with the correct advice.

Q: What is classed as an emergency?

A: For your information, an emergency is considered to one of the following:

• Uncontrollable leak/flooding.

• Broken window or door/ break in/ security risk

• During winter lack of heating

• No electricity

• Exposed electrics

• Unusable toilets

• Faulty fire alarm

• No water

• Damaged lock – if you cannot enter or leave the property.

• Carbon monoxide leak

If one of the above is your maintenance issue, call XXXX immediately.

Examples of non-emergencies are:

• An appliance not working

• no TV signal

• Mould

• General gardening/cleaning

• Dripping tap/pipe/radiator (where the leak can be contained)

• Damaged furniture

• Blown lightbulb

If one of the above is your maintenance issue, please use the form below.

Q: What maintenance service do I need to pay for?

A: Forseti Home’s tenants are responsible for damages, so we may invoice you for one of the following.

• Clearing a blockage (if the tenants fault)

• Repairing damage (if broken by the tenant)

• Key or lock change (If keys are lost)

• As emergency call-outs cost money, we may charge if you do not use this service correctly.

• If you are not at home, or refuse entry to a maintenance worker without good reason.

• If you leave the property in a bad state, we may charge you for cleaning.

• If you leave large items when you vacate, we may charge you to remove them.

• If Forseti Homes carries out work for you which is your responsibility, then we will invoice you.

• Other examples, which are similar to the above.